管理

大棒经理的5种基本“软技能”

洛伦·伯恩斯坦(Loren Bornstein)

洛伦·伯恩斯坦

2017年4月19日

张贴在餐厅管理,工业与文化

鸡尾酒革命已经存在了很长一段时间。

越来越多的调酒师有能力执行经典鸡尾酒的好版本,许多调酒师正在寻找创新的方法将鸡尾酒提升到新的水平。但是,酒店业不仅仅涉及这项技术。最重要的是,关于人民。

毕竟,好客并不是一个人能完成的事情。团队需要执行(或失败)出色的服务,而领导团队需要出色的管理。我们经常会提拔高级管理人员或技术实力最强的人。作为前招聘经理,我可以谈谈在提升资历或技术能力作为首要素质时所遇到的问题。

总的来说,我发现并与之共事的最好的领导者和经理是那些表现出同情心和同情心并善于处理的人。

提示眼球滚动和内部吟声。你们以前都听说过“软技能”。可是 我们仍然听到酒吧员工的主要抱怨 那不是钱吗?您猜对了:管理层及其无法与团队沟通和建立联系。

bevspot酒吧经理手册

一个好的管理者将创造或破坏一家餐馆,而不是其他任何角色。经理应该愿意或已经完成了他们要求员工执行的所有任务。取出碎玻璃和垃圾?洗玻璃器皿?做糖浆和果汁?经理之上没有任务。

在我的第一场调酒演出中,我工作于大规模的大型连锁店。在我进行了尽可能多的创造力探索之后,让自己的设备变得乏味。我很快就与管理部门取得联系,并询问是否要转入其他职位或在其他领域提供帮助,但是这些想法被击倒,没有任何替代方法。

如果我打电话给他们寻求帮助,或者他们在附近,并且我需要一些帮助,通常的反应是让其他工作人员代替他们来做,否则他们会不理我。我决定是否要成为经理,所以我永远也不会做。向前迈进两年,以破坏我的屁股(和一点运气),我获得了我的第一个经理职位。

从那时起,我发现了我发现特别适合熟练管理人员的五个特征:

1.信任

也许,这是一个好的经理人最重要的特征。您不能建立没有信任的团队。经理应与业主保持良好的沟通和信任。信任所有者对其业务的愿景。然后,他们应该能够执行该操作。当团队很好地执行计划时,请花一点时间为此感到自豪,承认并利用这一积极动力继续前进。

2.适应性/组织

Not everyone responds to certain training the same way. Someone once told me that sometimes people need love and sometimes people need tough love. Figure out what works for each individual and use that. Some bartenders learn best by having something demonstrated for them. Others learn by doing it all on their own. Part of being a good manager is having organized material for training that encompasses these differences. Know 您r way around the bar and constantly work toward having an ever more efficient mise en place that sets up 您r bartenders and bar for success.

3.意识

Good management is being aware of what’s going on. Being aware of their own behavior and aware enough of their employees to know when something is off. You don’t have to be everyone’s therapist, but a good manager makes time to spare an ear or pull an employee aside to check in. Checking in with employees and going beyond the polite but dismissive “How are 您?” makes a difference. As invested as 您 are in the company, 您 need to be invested in the team. They’re the ones making the sales and creating the profit. Your job is to be present and able to assist them through their ups and downs.

4.团队合作

Be willing to demonstrate that 您 are not above any kind of work. Wiping down tables, organizing menus, taking out garbage. How can 您 manage 您r employees if 您 don’t even know how to do/or won’t do what it is 您’re asking them to? You’ll quickly find they lose respect and trust in 您 as well. And as I mentioned, without trust, there is no team.

5.热情

If 您 aren’t interested in the business and product 您 are selling, why are 您 even doing it? Good bar managers want to keep learning and want their staff to do so as well. Whether it’s having cocktail books for the staff to read or a weekly educational meeting where 您 taste through some of the product, continue 您r own and 您r staff’s engagement with their job. Encourage creativity. Hire people who demonstrate a passion as well. Technical skills can be taught, but a desire to learn should matter as much. Staff members and managers who want to keep moving forward keep a business exciting. Hone 您r passion.

These five soft skills are not the end all be all to great managers, but they are essential for great managers. Do 您 agree or disagree? Are there traits 您 think are mandatory for a great bar manager that aren’t listed? Let me know in the comments below.

5 comments so far... Add 您r thoughts?
  1. 我同意蒂莫西!一位董事或一位总经理经常与我交谈,告诉我,“you’re not here to be their friend, 您’来这里管理他们”. It’之所以有趣,是因为在身体上,心理上和情感上都为我的团队效力,这使我擅长工作。没有人愿意与中士合作或与其合作。他们应该能够随时随地来找我们…so they don’把他们的问题暴露出来…so they know they’在工作中得到赞赏,也许在家时’不。我是一名调酒师,领导者,导师和朋友,’不能超过3小时跳进菜盘或在需要讲话时随时接听电话。
    没有什么比喝酒更能刺激我了…
    除了个人发展以外??? ?

  2. 意识-它’s so much more than asking how 您r staff are. Ask what did 您 to today, how much sleep have 您 had, what did 您 eat today, how’s 您r pet/car/parents/car/partner ?

  3. Thank 您 all of 您 for providing engaging, supportive commentary. It’很高兴看到多个人拥护软技能的重要性(确实,这是工作中最困难的部分–in my opinion).

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