提示眼球滚动和内部吟声。你们以前都听说过“软技能”。可是 我们仍然听到酒吧员工的主要抱怨 那不是钱吗？您猜对了：管理层及其无法与团队沟通和建立联系。
Not everyone responds to certain training the same way. Someone once told me that sometimes people need love and sometimes people need tough love. Figure out what works for each individual and use that. Some bartenders learn best by having something demonstrated for them. Others learn by doing it all on their own. Part of being a good manager is having organized material for training that encompasses these differences. Know 您r way around the bar and constantly work toward having an ever more efficient mise en place that sets up 您r bartenders and bar for success.
Good management is being aware of what’s going on. Being aware of their own behavior and aware enough of their employees to know when something is off. You don’t have to be everyone’s therapist, but a good manager makes time to spare an ear or pull an employee aside to check in. Checking in with employees and going beyond the polite but dismissive “How are 您?” makes a difference. As invested as 您 are in the company, 您 need to be invested in the team. They’re the ones making the sales and creating the profit. Your job is to be present and able to assist them through their ups and downs.
Be willing to demonstrate that 您 are not above any kind of work. Wiping down tables, organizing menus, taking out garbage. How can 您 manage 您r employees if 您 don’t even know how to do/or won’t do what it is 您’re asking them to? You’ll quickly find they lose respect and trust in 您 as well. And as I mentioned, without trust, there is no team.
If 您 aren’t interested in the business and product 您 are selling, why are 您 even doing it? Good bar managers want to keep learning and want their staff to do so as well. Whether it’s having cocktail books for the staff to read or a weekly educational meeting where 您 taste through some of the product, continue 您r own and 您r staff’s engagement with their job. Encourage creativity. Hire people who demonstrate a passion as well. Technical skills can be taught, but a desire to learn should matter as much. Staff members and managers who want to keep moving forward keep a business exciting. Hone 您r passion.
These five soft skills are not the end all be all to great managers, but they are essential for great managers. Do 您 agree or disagree? Are there traits 您 think are mandatory for a great bar manager that aren’t listed? Let me know in the comments below.